Shipping costs for Artico Metals products are calculated based on the total weight of the order and the final destination. Since we deal with heavy-duty metal components, we provide custom freight quotes for every project to ensure you receive the most competitive and accurate rates.

All orders are managed and dispatched from our facility in Middlesex, NJ. Our team oversees the logistics process to ensure your materials arrive safely and on schedule at your project site. Please note: We DO NOT ship to Alaska, Hawaii, or Puerto Rico.

Due to the weight and dimensions of our professional metal products, most orders are dispatched via specialized freight delivery. While smaller components may occasionally qualify for standard shipping, our priority is the safety of your materials. We partner with reliable freight carriers experienced in handling heavy, over-sized architectural elements. This ensures your order is transported with the necessary equipment and care to arrive at your site in perfect condition.

Freight delivery is different from standard parcel shipping. Your order will arrive on a large truck (LTL), and you are responsible for offloading the materials. Depending on the size of your panels, this may require a forklift or a team of people to manually unload. The carrier will contact you in advance to schedule a delivery window.

Upon arrival, it is essential to inspect the shipment for any damage before signing the Delivery Receipt (BOL), as your signature confirms the order arrived in good condition.

Yes, all freight deliveries require an authorized adult to be present at the time of arrival. You will need to inspect the shipment for any potential transit damage and sign the Delivery Receipt (BOL). This step is crucial for ensuring that your architectural elements have arrived in perfect condition and for validating any insurance claims with the carrier if necessary.

If your location has restricted access, such as low-hanging trees, narrow roads, or steep inclines, please notify us before placing your order. Since our products are delivered via large freight carriers, we need to coordinate with the logistics team to determine the best delivery solution. In some cases, we may need to arrange for a smaller box truck or a specific drop-off point to ensure your architectural elements reach you safely and without extra redelivery fees.

Yes, all shipments include a tracking number or a Bill of Lading (BOL) number, whether they are sent as small packages or large freight pallets. This allows you to monitor your order’s progress directly through the carrier’s system. For local deliveries within our immediate service area, we often utilize our own dedicated drivers for same-day arrival; in these cases, our logistics team will coordinate the exact delivery window directly with you.

We partner with industry-leading carriers to ensure safe and efficient delivery across the country. For smaller items, we typically use FedEx Ground or Express, while larger architectural elements and heavy-duty panels are shipped via specialized freight services such as FedEx LTL, T-Force Freight, and Daylight Transport. This multi-carrier approach allows us to choose the best option based on your specific order size and location.

No, our deliveries are scheduled during standard business hours, Monday through Friday. We do not offer weekend delivery services at this time.

Absolutely. For all freight shipments, the carrier will contact you directly prior to delivery to schedule a specific date and time window that works for you. This allows you to coordinate with your on-site team for a smooth offloading and installation process.

The majority of our products are custom-made to order based on your specific dimensions and design requirements. Due to this personalized nature, custom-cut panels and perforated metal systems components are not eligible for return or exchange once production has begun. We encourage you to review your order specifications and design files carefully before final confirmation to ensure every detail of your project is correct.

For more details, please see our full Shipping & Refund policy.

If you notice any visible damage to the packaging upon arrival, you must note the damage on the Delivery Receipt (BOL) before the driver leaves and take clear photos of the shipment as it arrived. Please also document the specific damage to the items themselves and contact us immediately. This documentation is essential for us to file a claim with the carrier and ensure we can provide a swift resolution or replacement for your project.

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